Secret password wizard cost7/27/2023 Please note, changing the dates of your booking is subject to availability and may not always be possible. Here, you will see the option to change your dates. To do this, simply sign in to your account and find the relevant reservation under ‘Bookings'. If your 'Refundable' booking is within the free cancellation period - more than 8 or 30 days away (depending on the cancellation policy of the sale you have booked), you are now able to change the dates of your booking yourself. How do I change the date of my hotel only booking? If these circumstances apply, please contact us using this form and we will aim to get back to you as quickly as possible. We understand that you may need to cancel your trip at short notice for other unforeseen reasons, including family tragedy. Please contact your insurance provider to discuss your options. This can be found in your emails, or on your account on the Secret Escapes site.įor hotel bookings, can I cancel within 8 or 30 days of check-in?įor hotel bookings, if you are within 8 days or 30 days of check-in and therefore outside the refundable cancellation policy, you will not be able to cancel your hotel booking. To find out the cancellation terms of your refundable booking, please check your booking confirmation. If for any reason you are not able to make a cancellation, please visit our contact us page, scroll to the bottom and select ‘Cancellation Request’.įor hotel bookings, how can I tell if I have an 8 or 30-day cancellation period? alongside it, you will see the option to cancel it. If you would like to do so, simply head to your account and find the relevant reservation under My Bookings You are now able to cancel upcoming bookings on refundable deals yourself. If you have added flights to a 'Refundable' hotel, please click here However, the operator of your trip (be it Secret Escapes or a partner) will always have the most up to date information.ĭidn't find an answer to your question? Please visit our contact us page.Ĭancellation and Rebooking Policy Refundable Hotels How do I cancel?įor Refundable hotel bookings, you can cancel your booking up to 8 or 30 days before your check-in date to receive a full refund of your hotel cost (depending on the sale you've booked). If you purchased your trip through Secret Escapes, we will do whatever we can to help you. In the event of your trip being disrupted you will be contacted by either Secret Escapes or the operator of your trip. You can find your travel provider on your booking confirmation.
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