Paperless dry wall7/26/2023 Why am I being charged a surcharge on a 'free delivery' We do offer free shipping over £125 (with limitations) and you are more than welcome to come and collect from us if that is easier for you. You may be used to paying £5 to have a small box delivered from eBay (in the back of a Mini) but unfortunately for Profilestore most couriers will not deliver items that are over 3 metres in length or weigh over 30 kg, which applies to most of our orders. Here are a few of our common questions, hopefully they'll help you out. We are not able to refund the cost of returning products to us if the item is not faulty.Īre you new here? Confused by anything you see? Refunds will be issued within seven days of receipt of the products back to us. We would not accept returns back outside of this period. This policy is only valid for 30 days after the order is placed. We will also charge a restocking fee (40%) for any order that is part returned (I.E some of the order is used or not wanted). We are not liable to cover any costs incurred during this process. They must be sent back in perfect condition and you will require a returns number before anything can be returned. Unwanted items that are returned will be charged with a 40% restocking fee. If you would like to return any items outside of the 14 day cooling off period please telephone us 03 or email us to obtain a returns number. We would expect to hear from you within 7 days of signing for the items to confirm any damage. Ideally mark the delivery as damaged with the courier and have them returned straight to us. In the unlikely event of your goods being damaged in transit, please telephone us on 03 or email us as soon as you notice the problem. You will also be expected to return the items within an agreed time period, usually 14 days. No returns outside this period will be accepted. If you are struggling to find a courier to return items, we do offer a collection service for any items you wish to return, this starts at £45.00 EX VAT - larger orders may cost more. You are required to send the items back at your own cost. Products returned must be of a saleable quality and free from defects. You have 14 days from date of receipt to change your mind about your purchase. If you mix smaller items on the website with larger profiles you will only be able to select Tuffnells as a courier. This is a two /three business day service, which costs £6 (EX VAT). We require a valid UK phone number to give to our couriers in case they need to contact you.įor smaller items on our website we use DPD.Weekend orders will be dispatched the following Monday.You may be asked to sign for your item before a courier leaves it.This fee is high due to the length of all our items, being over 2m they are classed as 'ugly freight' by most couriers. Tuffnells charge a surcharge to the following areas: Jersey, Guernsey, Scottish Highlands, Scottish Islands, Isle of Wight, Isle of Man, Scilly Isles, Northern Ireland, Inner London, Wales, Scotland, Cornwall etc.), which is included during the checkout process. No standard deliveries are made during the weekend but it is possible to pay for a Saturday AM delivery - with a price surcharge. However, if you feel strongly enough about it then please email Tuffnells, our courier: and let us know if you get a reply. We realise costs are high and delivery is not next day but we are powerless to change that, the combination of difficult to ship freight over a large distance is something that a lot of couriers do not want to deal with. If you live in Scotland please consider the cost and delivery time before placing an order. Northern Ireland and most parts of Scotland are three business day services. Our standard next business day delivery cost is from £19.50 (EX VAT). Cut off for same day despatch is 1pm (weekdays only).** There may still be a payable surcharge for delivery to your area if you are in some areas of the UK which we wouldn't pay.Delivery is free for any order over £125 (EX VAT).We offer two methods of delivery, DPD for small / lightweight parcels and for the larger items we use Tuffnells. We only ship to England, Scotland and Wales.
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